This is from the Wall Street Journal [October 11, 2008 Pepper … and Salt] It seems so appropriate for people to get the underling message. It makes sense to be nice to people.
You are doing business with every single person you meet. Maybe you are not selling them something directly but you are doing business with them whether you like it or not.
There are more potential rewards for being nice than for being ruthless.
What are your thoughts?