You know why I love IM and live chat?
It draws out thoughts and IDEAS and those are the basis for blog posts. Conversation creates thoughts. These thoughts are part analysis and part imagination. It’s analysis because problems are frequent topics of discussions. Imagination is part of it too because some problems require different methods. New problems sometimes require entirely new ways are developing solutions.
Situations and circumstances require thinking. Follow up questions in IM can clarify any misunderstandings. Answers and solutions are not one size fits all. Each problem is different and must be thought of as unique in the thinking and idea phase [where you are listening]. If you think you have seen the problem before it is fully explained, you better listen a little longer and clarify all critical points. Any of these points, if misunderstood may drastically reduce the effectiveness of any proposed solution.